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| PRODUCTS & SERVICES- NurseCARE |
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Do you give your consumers everything they need and deserve? Are you maximizing on services that are vital in giving you the advantage over the competition while contributing to your organization’s success?
CareNet provides you with that competitive edge through its NurseCARE program. Our registered nurses have an average of 25 years of clinical setting experience and use advanced technology software containing evidence-based medical information to assist individuals in making the right choices involving health issues or concerns.
CareNet delivers a 98% satisfaction approval rating of callers with our customizable nurse line product, NurseCARE. More in-depth survey studies show ninety-five percent of callers who called into our NurseCARE line committed to and followed the care directives given by our Care Advisors. Having this level of success translates into dollars saved as inappropriate medical care is avoided and improved productivity results are achieved through happier, healthier populations.
Facts About Nurse Advice Line Support Services
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Outpatient costs are the fastest growing sector of the health care system today - even more than
pharmacy costs.1
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53% of ER visits are not urgent 2 and 83% of callers with ER intent are directed to a lower level of care
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UCLA recently published a random control study showing no statistically significant difference
between advice given to callers by an algorithm based nurse line and a physician 3
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Reduce Costs & Increased Satisfaction
CareNet understands our client’s needs. We are always striving to improve the important aspects of managing your population’s health. We know how important it is to reduce costs associated with unnecessary hospitalizations, ER and Provider visits. We know that many consumers scheduled to have surgeries don’t even know they could avoid them with a simple lifestyle change or that their chances of living a healthier happier life would improve significantly by making key adjustments in their lifestyles. With CareNet’s Shared Decision Making approach, our staff works with your members to identify and implement lifestyle changes that will have a significant impact on outcomes.
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Reduce medical costs anywhere from 1-3%.
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Reduce surgeries or treatment procedures for individuals by as much as 20-40%.
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Notice immediate improvements with patient and Provider quality and satisfaction levels.
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Reduce in-patient and outpatient hospitalizations up to 20-30% in populations with chronic disease.
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Care Support
With NurseCARE, your population receives 24 hour, seven days a week access to CareNet’s experienced registered nurses. Our Care Advisors give professional, insightful care advice regarding any health issue or concern. Callers are able to reduce stress, and gain confidence in decisions surrounding any issue they may need to discuss. Whether a child’s fever, a non-emergent injury, or an urgent health concern, CareNet’s Care Advisors are there to help your population with:
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Immediate access to care |
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Increases participation in care management programs
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Encourages enrollment and compliance
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Enriches quality of life
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Increases overall satisfaction
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Helps your members become better healthcare consumers
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Captures referrals of potential members
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Educates on self-care for non-urgent injuries and illnesses
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Helps with understanding of diagnosis and conditions
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Gain confidence when speaking to providers during office visits
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Gain confidence when speaking to providers during office visits
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Knowledge of drugs and medications
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Referrals to providers and facilities, and support groups
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Healthy living tips and awareness
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Daily management of chronic illness and diseases
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The CareNet Experience
Care you can trust means so much more to us than providing a service to our clients. Trust is about relationships. Trust is about convictions and understanding expectations – our clients. CareNet can do this with confidence because of we believe in continually striving to develop lasting relationships with our clients and their members. Building on our extensive experience, CareNet prevails with a reputation second to none in service quality, reliance and success.
We do this with an endless dedication to helping you manage the health of individuals and their families through superior product and service offerings encompassing all aspects of health information resources.
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CareNet specializes only in care management solutions. We bring world class capabilities to meeting yours and your member’s needs. |
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Staffed by experienced and highly-trained registered nurses
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CareNet’s registered nurses provide appropriate nurse triage care advice and general health information using algorithm based assessments and self-care instructions
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Calls are managed by our state-of-the-art medical contact center technology solutions
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Employers receive more value while payors decrease costs
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Outsourcing to CareNet will allow you to focus on broader business issues while delivering an integrated access to care
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Helps clients build measurable, profitable customer relationships
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Facilitates your integrated approach to managing patient relationships
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Enhances visibility and value your organization promises its members
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Seamless Support Solutions for All of Your Organization’s Health Initiatives
NurseCARE is a smart way to begin integrating all of your health and wellness initiatives. With NurseCARE’s proven success, you will immediately see your programs excel even further as our Nurse Advisors inform, empower and inspire individuals with applicable care and guidance support. Our services provide real-time interaction with disease management, disability, case management, and health coaching programs. See our complete platform of integrated care management service solutions.
A Healthier, Happier Population
By offering NurseCARE to your population, you receive service excellence that builds trusting relationships with each individual . Our clients know us best for our passion and dedication to serving their members with their mission and values in mind. At CareNet, we teach our employees to earn our client’s trust on a daily basis.This approach sets us apart from the competition and gives us the benefits of long-standing client partnerships.
1 The Lewin Group 2002
2 National Emergency Care Utilization Report ; NHCS 2001
3 Advice Nurse Service vs On-Call Pediatricians, Arch Pediatric Adolescent Med. 2003; 157:635-641.
Lee, Baraff, Guzy, Johnson, Woo.
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