4 Simple Reasons
Reputation
Excellence
Technology
People/Culture
We Have Earned Our Reputation Daily For The Past 17 Years
Offering much more than health management solutions, CareNet's focus is on building trusting relationships with each individual to optimize delivery of our integrated services. Our clients know us best for our passion and dedication to serving their members, with their mission and values in mind. At CareNet we teach our employees to earn our client's trust on a daily basis. It is this approach that sets us apart from the competition and gives us the benefit of long-standing client partnerships.
Individuals and families have immediate access through their choice of convenient communication methods including one-on-one telephone discussions, internet and email applications, pre-recorded audio health library, and media publications ranging from self-care books to newsletters to custom designed guides.
CareNet's product platform helps individuals and families at all levels of health. Our integrated service promotes a comprehensive approach to the healthcare needs of those we serve. CareNet goes far beyond typical health management solutions by creating superior quality, cutting-edge programs uniquely designed for each client.
Focus on Excellence
Our commitment to higher standards is unmatched. CareNet's team of medical professionals continually evaluates the products and services we offer - at every level - for unparalleled performance. We achieve this by incorporating quality measurements resulting in:
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URAC Accreditation specific to call center and service programs (notation - in process)
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Overall caller satisfaction ratings exceeds 98%
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Overall client satisfaction ratings of 97.5%
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World renowned partnerships
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Clinical Expertise
Industry leadership, experience and commitment to excellence are why companies choose CareNet to provide health information services. With CareNet as a partner, our clients benefit from our vast experience in delivering high quality medical contact center solutions along with a successful track record of superior service delivery. Individuals and family members speak with healthcare and industry professionals:
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With an average of 25 years clinical-setting experience
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Extensively trained to utilize clinical software guidelines found in over 400 medical contact centers nationwide
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Who are master-level counselors and financial and legal experts (through ComPsych partnership)
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That are trained experts with advanced skills in communications to further develop client and individual relationships
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Who have overwhelming surveyed approval by individuals and families stating this service should be an included offering in all health and provider plans
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Advanced Technologies
Our commitment to provide cutting-edge solutions is an unmistakable demonstration to provide best-in-class quality and value to our clients. CareNet strives to give optimal reach to individuals seeking care advice and together we work to deliver superior service to inform, empower and inspire success.
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Internet and online options
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Custom reporting
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Completely integratable service system for more advanced product offerings
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Flexible IVR platform
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100% case recording
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VOIP systems
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CareNet@Home platform
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State-of-the-art line monitoring
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Real time reporting
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We Value Our Client's Goals
Understanding your goals and expectations is key to building successful programs AND relationships with our clients. Our committed Sales and Client Services team members continuously exceed client expectations when collaborating with you on and deliver service plans reflecting your organization's values while supporting, and obtaining your goals.
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